South Street Surgery

Lines open 8.00am to 6.30pm

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with ... [continue] Access to medical records

Booking Hospital Transport

If you require ambulance transport to hospital appointments you should contact the Transport Booking Centre on the freephone number 0800 3282 332. You will need to telephone the Transport Booking ... [continue] Booking Hospital Transport

Carers

If you look after someone who is ill, frail or disabled you are a carer. If your husband, wife, partner, parent, child or friend cannot manage without your support, there ... [continue] Carers

Complaints policy

The practice strives to maintain a high level of service through medical and non-medical staff. We take complaints very seriously. If you would like to make a complaint regarding the ... [continue] Complaints policy

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. You can register by bringing along your NHS medical card ... [continue] How to register

Patient confidentiality

All patient information is considered to be confidential and we comply fully with the Data Protection Act 1998. All employees have confidentiality clauses in their contracts of employment and have ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Update your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the practice area you may need to ... [continue] Update your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour

Date published: 8th October, 2014
Date last updated: 22nd October, 2014